Customer & cleaner
guidelines (domestic)
safety & clarity
Guidelines for Customers (domestic)
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Customers should reschedule cleans or pause their contract if anybody in their home has coronavirus symptoms, has been advised to self-isolate, or has been told to shield.
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Customers should stay in another room while their cleaner is working and maintain social distancing of 2 metres at all times.
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Customers should take extra care in observing social distancing if anybody in their home is clinically vulnerable.
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Vulnerable customers should consider isolating themselves to a single room while their cleaner is working, or scheduling the clean for a time when they are not at home.
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Customers should open windows where possible and turn on extractor fans for ventilation.
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Customers should leave all internal doors open to minimize the cleaner's contact with door handles.
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Customers should minimize movement in corridors and stairs while the cleaner is working.
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Customers should wash their hands before and after handling any cleaning products that are provided by the customer, including; sprays, cloths, vacuum cleaners & mops.
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Customers should wash cleaning cloths and mop covers at a high temperature (60C+) after every use.
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Customers should book a deep clean after a known or suspected case of coronavirus, and should make St Giles (London) Ltd aware of the possible contamination at the time of booking. St Giles (London) Ltd will send a specialist team for these cleans.
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Customers with a fixed start-time for their cleans are asked to consider changing to a flexible start time, to help cleaners avoid travelling during peak hours.
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Guidelines for St Giles (London) Ltd Cleaners
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Cleaners should book time off & not attend cleans if they or anybody in their home has coronavirus symptoms, has been advised to self-isolate, or has been told to shield.
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Cleaners should avoid public transport where possible, and must use a face covering if public transport is used.
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Cleaners should take extra care in observing social distancing if anybody in their home is clinically vulnerable.
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Cleaners should thoroughly wash their hands with warm water & soap for 20 seconds, before, during and after their cleans.
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Where no hand-washing facilities are available, cleaners should use hand sanitizer, which they should carry with them at all times.
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Cleaners should remove shoes, or wear disposable shoe covers, when at cleans.
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Cleaners should wear disposable or machine washable gloves at all times when in a client's home.
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Cleaners should open windows where possible and turn on extractor fans for ventilation whilst cleaning.
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Cleaners should minimize movement in corridors and stairs.
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Cleaners should wash their hands before and after handling any cleaning products provided by the customer, including; sprays, cloths, vacuum cleaners and mops.
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Cleaners should use warm water (not hot or cold) when cleaning surfaces and mopping floors, to maximize the effectiveness of cleaning products, unless the product usage instructions state otherwise.
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Cleaners should pay extra attention to 'high-touch' areas, such as door and cupboard handles, light switches, TV remotes, tables, kitchen worktops. These surfaces should be cleaned using regular products, then disinfected using a St Giles approved antiviral and antibacterial product.
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Cleaners should avoid shaking dirty laundry and soft furnishings such as bath mats and rugs.
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Cleaners should wash cleaning cloths and mop covers at a high temperature (60C+) after every use.