Customer & cleaner

guidelines (domestic)

safety & clarity

Guidelines for Customers (domestic)

1. Customers should reschedule cleans or pause their contract if anybody in their home has coronavirus symptoms, has been advised to self-isolate, or has been told to shield.

2. Customers should stay in another room while their cleaner is working and maintain social distancing of 2 metres at all times.

3. Customers should take extra care in observing social distancing if anybody in their home is clinically vulnerable.

4. Vulnerable customers should consider isolating themselves to a single room while their cleaner is working, or scheduling the clean for a time when they are not at home.

5. Customers should open windows where possible and turn on extractor fans for ventilation.

6. Customers should leave all internal doors open to minimize the cleaner's contact with door handles.

7. Customers should minimize movement in corridors and stairs while the cleaner is working.

8. Customers should wash their hands before and after handling any cleaning products that are provided by the customer, including; sprays, cloths, vacuum cleaners & mops.

9. Customers should wash cleaning cloths and mop covers at a high temperature (60C+) after every use.

10. Customers should book a deep clean after a known or suspected case of coronavirus, and should make St Giles (London) Ltd aware of the possible contamination at the time of booking. St Giles (London) Ltd  will send a specialist team for these cleans.

11. Customers with a fixed start-time for their cleans are asked to consider changing to a flexible start time, to help cleaners avoid travelling during peak hours.

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Guidelines for St Giles (London) Ltd Cleaners

1. Cleaners should book time off & not attend cleans if they or anybody in their home has coronavirus symptoms, has been advised to self-isolate, or has been told to shield.

2. Cleaners should avoid public transport where possible, and must use a face covering if public transport is used.

3. Cleaners should take extra care in observing social distancing if anybody in their home is clinically vulnerable.

4. Cleaners should thoroughly wash their hands with warm water & soap for 20 seconds, before, during and after their cleans.

5. Where no hand-washing facilities are available, cleaners should use hand sanitizer, which they should carry with them at all times.

6. Cleaners should remove shoes, or wear disposable shoe covers, when at cleans.

7. Cleaners should wear disposable or machine washable gloves at all times when in a client's home.

8. Cleaners should open windows where possible and turn on extractor fans for ventilation whilst cleaning.

9. Cleaners should minimize movement in corridors and stairs.

10. Cleaners should wash their hands before and after handling any cleaning products provided by the customer, including; sprays, cloths, vacuum cleaners and mops.

11. Cleaners should use warm water (not hot or cold) when cleaning surfaces and mopping floors, to maximize the effectiveness of cleaning products, unless the product usage instructions state otherwise.

12. Cleaners should pay extra attention to 'high-touch' areas, such as door and cupboard handles, light switches, TV remotes, tables, kitchen worktops. These surfaces should be cleaned using regular products, then disinfected using a St Giles approved antiviral and antibacterial product.

13. Cleaners should avoid shaking dirty laundry and soft furnishings such as bath mats and rugs.

14. Cleaners should wash cleaning cloths and mop covers at a high temperature (60C+) after every use.